As part of the EMEA leadership team, I led the turnaround of a $750 million business that had suffered years of underperformance due to fragmented leadership, inconsistent sales execution, and poor cross-functional alignment. The business faced low team morale, unreliable pipeline forecasting, and a lack of trust between regional and country-level teams.
We began by re-establishing trust through consistent engagement with local leaders and involving them in strategy development. A detailed pipeline audit removed inflated or unqualified deals and set a new baseline for forecasting. Roles and responsibilities across Sales, Marketing, Business Development, and Operations were clarified, creating accountability and cohesion across all customer-facing functions.
We introduced a region-wide enablement programme—Selling IT as a Business—focused on building commercial confidence, value articulation, and financial acumen. Sales teams were trained to frame propositions in business impact terms, enabling stronger engagement with senior IT and business buyers.
A repeatable six-week sales play model was launched to drive structured go-to-market execution. Each play was planned collaboratively and included campaign content creation, training, account targeting, outreach, and deal qualification—all tracked against clear KPIs.
To further strengthen pipeline quality, we replaced volume-based targets with metrics focused on velocity, conversion, and opportunity quality. We also implemented new forecasting models and deal reviews, improving data integrity and decision-making.
Regular in-person visits and workshops with country teams helped rebuild a culture of shared ownership and regional alignment.
Results included:
- 109% of annual revenue target achieved in Year 2
- Over $100M in qualified pipeline from sales plays
- Marked improvement in forecast accuracy and sales engagement
- EMEA recognised globally as a benchmark for operational excellence
This success proved that even large, complex organisations can achieve sustainable growth through disciplined execution, strategic clarity, and cultural cohesion.